1. Travel insurance
● Umove Adventure uses service from Bảo Việt Insurance with a maximum insurance payout of 100 million VND/person/case.
● See the Bao Viet policy of insurance Quy tắc bảo hiểm Bảo Việt.
2. Referring to the postpose policy, and cancel the tour in the requirement and instructions here.
3. Reading and signing the exclude all liability before departing
● The customers who buy adventure tours from Umove Adventure have enough awareness about the level of challenge as well as other physical challenges and other potential dangers during the tour. Hence the customer is asked to read and sign the Exclude all Liability form before departing. Find the form below and read it carefully.
Release Of Liability Form.
4. Notes on the SUP & Trek Route
● On the first day, we will paddle about 8 km from the Boc Luom wharf to the river junction where the Nang River meets Ba Be Lake. The entire paddle is downstream with a fairly fast current. Physical fitness is not an issue; however, for those who do not have much experience paddling SUP in strong currents, it may be a bit concerning at first. You need to wear a life jacket, attach a leash, and should not stand on the SUP right from the starting point. After paddling about 1-2 km and feeling more comfortable with the water, you can start standing up to paddle.
● While paddling on the river, you need to pay attention to avoiding areas with swift currents or obstacles like branches and stones. Please note, if you can swim and have considerable paddling experience, you may take off your life jacket and secure it on the SUP, but you must not remove the leash.
● Our trekking route is quite gentle with a short walking time, easy trails, and no significant elevation gain. However, you still need to have suitable sports or walking shoes for a safe and comfortable hike in the forest.
5. Notes on the Tham Phay Cave Exploration
● We will explore Tham Phay Cave for about 4 hours. Inside the cave, there will be sections where you have to wade through water with depths of up to 1.2 meters. The cave's terrain is not too difficult, and there is no need for specialized equipment like climbing gear.
● Umove Adventure will provide customers with high-quality helmets and professional headlamps. Additionally, we will supply dry bags for customers to store essential items during the cave exploration.
6. Food & Drink
● Lunch will be provided at the camping site and local restaurants with a diverse range of dishes featuring many "local flavors." Dinner and lunch mainly consist of dishes made from fish, chicken, pork, and seasonal vegetables and fruits. Breakfast at the camping site usually includes chicken noodle soup, pork rib noodles, or instant noodles with eggs.
● If you have dietary restrictions or are vegetarian, please inform the UA team in advance so they can prepare suitable food for you. In cases where you have special dietary requirements that we cannot accommodate (due to health, medical, or religious reasons, etc.), we recommend that you prepare your own food to bring along.
● Drinking water will be provided daily. UA encourages customers to limit the use of single-use plastic and nylon products; therefore, we suggest you bring a reusable water bottle to refill from the large container we provide.
● Alcoholic beverages are not allowed while paddling SUP, kayaking, or trekking. Alcohol and soft drinks are not included in the meal.
7. Protecting the environment together
● Umove Adventure supports and practices Leave No Trace principles in each program and outdoor activities itself. We also encourage our customers and partners to apply to Leave No Trace principles when traveling in the outdoor environment. See details about the Leave No Trace tại đây
● In order to limit the use of single-use plastic, Umove Adventure encourages each of us to prepare for ourselves a bottle of water with a 1L capacity for daily water refilling.
● On the tour, tourists comply with the instructions and regulations on environmental protection at the destination.
8. Medical assistance
● If you have cardiovascular disease or bone and joint diseases (knees, ankles, shoulder joints, etc.), you should consult your doctor before deciding to join the trip.
● We only provide first aid during the tour and do not provide any oral medication so if you have any health problems that require precautionary medication please bring your own.
