1. Travel insurance
● Umove Adventure uses service from Bảo Việt Insurance with a maximum insurance payout of 100 million VND/person/case.
● See the Bao Viet policy of insurance Quy tắc bảo hiểm Bảo Việt.
2. Referring to the postpose policy, and cancel the tour in the requirement and instructions here.
3. Reading and signing the exclude all liability before departing
● The customers who buy adventure tours from Umove Adventure have enough awareness about the level of challenge as well as other physical challenges and other potential dangers during the tour. Hence the customer is asked to read and sign the Exclude all Liability form before departing. Find the form below and read it carefully.
Release Of Liability Form.
4. Kayaking Notes
● Before getting in the water, you will be given theoretical instructions, including techniques, how to use the equipment, and safety guidelines.
● You must wear life jackets properly.
● While kayaking, be mindful of obstacles in the river, etc.
● Staying close to the riverbank and always being aware of motorboats on the river.
● Strictly following the guide's instructions.
5. Drinks & Beverages during the Riverbank Café Shop
● Drinking water will be provided both on the bus and while kayaking. Umove Adventure encourages customers to limit the use of disposable plastic and nylon products, so we suggest bringing a reusable water bottle to refill from the large water containers we provide.
● During the tour, there will be a stop at a riverside café. Each customer will receive one beverage, such as coffee, tea, or any non-alcoholic drink.
6. Protecting the environment together
● Umove Adventure supports and practices Leave No Trace principles in each program and outdoor activities itself. We also encourage our customers and partners to apply to Leave No Trace principles when traveling in the outdoor environment. See details about the Leave No Trace tại đây
● In order to limit the use of single-use plastic, Umove Adventure encourages each of us to prepare for ourselves a bottle of water with a 1L capacity for daily water refilling.
● On the tour, tourists comply with the instructions and regulations on environmental protection at the destination.
7. Medical assistance
● If you have cardiovascular disease or bone and joint diseases (knees, ankles, shoulder joints, etc.), you should consult your doctor before deciding to join the trip.
● In any case, if you go into the water to swim, you must wear a life jacket.