1. Travel insurance
● Umove Adventure uses service from Bảo Việt Insurance with a maximum insurance payout of 100 million VND/person/case.
● See the Bao Viet policy of insurance Quy tắc bảo hiểm Bảo Việt.
2. Referring to the postpose policy, and cancel the tour in the requirement and instructions here.
3. Reading and signing the exclude all liability before departing
● The customers who buy adventure tours from Umove Adventure have enough awareness about the level of challenge as well as other physical challenges and other potential dangers during the tour. Hence the customer is asked to read and sign the Exclude all Liability form before departing. Find the form below and read it carefully.
Release of Liability Form.
4. Food & Drink
● Meals on the tour are quite diverse but mostly seafood. If you are on a diet or vegetarian, you need to inform UA operators in advance so that we can prepare suitable food for you. In case you have special dietary requirements that we cannot meet (for health, medical, religious reasons, etc.), we recommend that you prepare your own food.
● Drinking water will be provided on the vehicle and while boating. Umove Adventure encourages customers to limit the use of single-use plastic and nylon products, so we recommend that you bring a water bottle (reusable type) to fill the large water bottle provided by us.
5. Important Challenges to Be Aware Of
● When participating in outdoor trips, you need to be aware that weather changes may lead to adjustments in the itinerary. To ensure your safety, UA reserves the right to modify the schedule when necessary. The tour guide will inform you of any itinerary changes as they occur.
6. Safety, Warnings, and Medical Information
● We only provide basic first aid during the tour and do not supply any medication. If you have health conditions that require specific medications, please make sure to bring them yourself.
● If you have cardiovascular diseases or bone and joint issues (knees, ankles, shoulders, etc.), it is strongly recommended that you consult your doctor before deciding to join the trip.